Browse our film photography accessories, select the item you want, choose any available options, and add it to your cart. Continue to checkout to enter your shipping and payment details and submit your order.

An order confirmation is normally sent to the email address you provide during checkout. If you don't see it, check your spam or junk folder as well.

Most in-stock orders are prepared within 1–3 business days after payment authorization. Processing may take longer if additional payment review or address verification is needed, or during peak demand, inventory constraints, public holidays, preorders, or unusually large orders.

Please remember that processing time comes before carrier transit time.

Please email service@serenoviq.com within 12 hours after purchase and include your order number along with the change or cancellation you are requesting.

A change or cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No separate cancellation fee is charged merely for submitting an eligible request.

Standard carrier transit for deliveries within the United States is generally estimated at 5–12 business days after dispatch.

Most in-stock orders require a separate 1–3 business days for processing before dispatch. These are estimates, and actual delivery may vary with the destination, carrier operations, holidays, or other shipping conditions.

Available shipping methods and applicable charges are displayed at checkout before you submit payment. If a free-shipping offer or another shipping promotion is available for your order, the applicable eligibility and conditions will be shown before checkout is completed.

Depending on inventory availability and the delivery destination, orders may be fulfilled through our own operations or appropriate fulfillment partners. We do not represent that every order is dispatched from a single local warehouse.

When tracking is available, shipment information is sent to the email address used at checkout after dispatch. Once the shipping label is created, please allow approximately 48 hours for the first carrier activity to appear.

If the tracking page has not updated immediately, the carrier may not yet have recorded its first scan.

Email service@serenoviq.com with your order number and a description of the tracking issue. If the carrier shows “Delivered” but you cannot find your package, our Customer Care team can review the available shipment information.

We may also suggest checking:

• The delivery area around your address.
• Your building's reception desk or mailroom, if applicable.
• Household members or neighbors who may have accepted the parcel.
• Available updates from your local carrier.

A tracking status marked “Delivered” does not prevent you from contacting us about a package you cannot locate.

Depending on your location and the options enabled for checkout, available payment methods may include major credit cards, debit cards, PayPal, or other supported payment methods.

The payment options available to you will be displayed during checkout before you complete your purchase.

Transactions are processed in United States Dollars (USD). Please review the currency and order total displayed at checkout before submitting payment. Your bank or payment provider may apply its own currency-conversion terms or fees where relevant.

Eligible products may be returned within 30 calendar days after confirmed delivery. Please contact Customer Care before sending merchandise so your request can be reviewed and the correct return warehouse address and instructions can be provided if approved.

Email service@serenoviq.com with the following information:

• Your order number.
• The item you would like to return.
• The reason for your return request.
• Relevant photos or videos, where necessary.

Please wait for the return review and instructions before mailing anything. Do not automatically send merchandise to the business registration address shown at the beginning of this page. The designated return facility details will be provided through the return process.

For eligible returns based on personal preference, customers are generally responsible for return shipping costs.

If an item is confirmed to be damaged, defective, incorrect, incomplete, or materially misdescribed, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.

No separate restocking fee is charged for approved eligible returns.

Please contact service@serenoviq.com as soon as reasonably possible. Where possible, we recommend reaching out within 7 days after delivery.

Include your order number and clear photos of the product, packaging, and shipping label where relevant. This information can help us review the issue and determine an appropriate next step.

Depending on the confirmed issue, an appropriate replacement, refund, or return solution will be provided. For qualifying product issues, you will not be required to bear the reasonable return cost caused by the issue.

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If the return is approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Approved return refunds are issued to the original payment method. The time required for the refund to appear in your account depends on the relevant bank, card issuer, or payment provider.

You can reach our support team by emailing service@serenoviq.com. For questions about an existing order, please include your order number, the email address used at checkout, and a clear description of your concern.

Our usual customer-service response target is 1–2 business days. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM PST.

For questions or requests concerning access to, correction of, deletion of, or other matters involving your personal information, email service@serenoviq.com and explain what assistance you need.

Depending on the request and applicable law, identity verification may be required before action can be taken.