Company Details & Store Operator
Payment & Security
A clear checkout experience matters. Here you'll find the essential details about accepted payment options, transaction authorization, pricing, currency, discount offers, and the measures used to help protect your purchase.
What to Know About Paying Online
Please review the following information before completing checkout. These guidelines explain how payment options, transaction checks, pricing, and promotional codes work when shopping with serenoviq™.
Payment Methods & Currency
The payment methods available for your order are displayed during checkout. Depending on your location and the services currently enabled, these may include major credit cards, debit cards, PayPal, or other supported payment options.
Transactions made through our store are processed in United States Dollars (USD). Please check the payment details and total displayed at checkout before submitting your order.
Good to know: Available payment methods may vary by location. The options presented at checkout determine which methods you can use for that purchase.
Payment Authorization & Verification
Orders may be subject to payment authorization, identity or transaction verification, and fraud-prevention checks. These steps help participating financial institutions and payment providers evaluate transactions.
In some cases, your card issuer or payment provider may request additional verification, decline a payment, or place a temporary authorization hold on your account.
Approval decisions, verification requirements, the duration of authorization holds, and the timing of their release are controlled by the relevant card issuer or payment provider—not by serenoviq™.
If a payment needs attention: Follow any instructions shown by your payment provider. If an order appears unsuccessful, check your payment status before attempting another payment to avoid unintended duplicate transactions.
How We Approach Payment Security
Checkout is processed through Shopify and participating payment providers using security measures designed to help protect transaction information during the purchasing process.
serenoviq™ does not store complete credit-card or debit-card numbers on its own systems.
Although security measures are used to help protect information, no method of transmitting data over the internet or storing information can be guaranteed completely secure.
To help protect your information, we recommend using a trusted device, keeping your browser up to date, connecting through a secure network, and protecting your account credentials. Avoid entering payment details on unfamiliar or unsecured devices.
Your part matters, too: Keeping your device, browser, network, and account credentials secure can help reduce avoidable risks when shopping online.
Product Prices, Shipping Charges & Taxes
Product prices, applicable discounts, shipping charges, taxes, and the final order total are displayed before payment is submitted. Please review the checkout summary carefully to make sure the information shown is correct.
Your financial institution may apply foreign-exchange fees, currency conversion charges, or other bank fees. These charges are determined by the relevant institution and are not charged or controlled by serenoviq™.
Before confirming payment: Check your selected items, any applied discount, shipping charges, taxes, and final total. Your bank may apply separate fees according to your account terms.
Discount Codes & Special Offers
If you have a discount code, enter it during checkout before completing your purchase. Please confirm that the discount has been applied to the order total before submitting payment.
Promotional offers may have specific conditions, including eligibility requirements, expiration dates, excluded products, minimum order amounts, or other terms stated with the offer.
Unless an offer expressly states otherwise, promotions cannot be combined with other promotions, exchanged for cash, transferred to another person, or applied retroactively to an order that has already been completed.
A little checkout tip: Double-check your code and the displayed discount before placing your order. If the offer has conditions, make sure your cart meets them before completing checkout.