Acceptance of Terms

These Terms of Use govern access to and use of serenoviq.com, the online store operated by Guangzhou Chuangshanyuan Technology Co., Ltd., doing business as serenoviq™.

By visiting, browsing, or using website features, you agree to follow these Terms of Use and the other applicable policies linked on our store, subject to applicable law.

If you do not agree with these terms, please discontinue use of the website. Certain activities, such as purchasing products, may also be governed by separate purchase, shipping, return, refund, and payment terms.

Permitted Use of the Website

You may use the website for lawful activities supported by the store, including:

• Browsing film photography accessories and product information.
• Placing orders and completing checkout.
• Managing orders or account details where those features are available.
• Contacting Customer Care about products, orders, or services.
• Reading store information, policies, and other published content.

Your use of the website must comply with applicable laws and must not interfere with other customers' access to the store or the proper operation of its services.

Activities That Are Not Allowed

To help maintain a safe and dependable shopping environment, you must not misuse the website or attempt to compromise its systems, content, services, or other users.

Prohibited conduct includes:

• Attempting unauthorized access to accounts, systems, or restricted areas.
• Interfering with website operation, availability, or security.
• Uploading or introducing malicious software or harmful code.
• Knowingly submitting false, misleading, or fraudulent information.
• Committing fraud or impersonating another person or organization.
• Abusing promotional offers or purchasing features.
• Violating intellectual-property rights.
• Using the website in a manner that violates applicable law.

Where reasonably necessary and permitted by law, we may take appropriate steps to investigate or address suspected misuse.

Customer Accounts & Personal Information

Where account features are available, you are responsible for keeping your account information accurate and protecting your login credentials.

Please take reasonable care when accessing your account, and avoid sharing passwords or other authentication details with unauthorized people.

If you believe that your account or order has been accessed or used without authorization, contact us promptly at service@serenoviq.com so the concern can be reviewed.

Website Content & Intellectual Property

Website branding, text, graphics, page layouts, photographs, product presentations, and other published materials are owned by or licensed for use by serenoviq™, Guangzhou Chuangshanyuan Technology Co., Ltd., or the relevant rights holders.

Such materials may be protected by copyright, trademark, and other intellectual-property laws.

Unless permission has been obtained or applicable law permits the activity, you may not reproduce, distribute, modify, republish, or commercially exploit protected website content.

Accessing the website does not, by itself, grant you ownership of or unrestricted rights to use its branding, images, text, or other materials.

Third-Party Services & Links

Our website may use or connect to services operated by third parties. These may include Shopify, payment processors, fulfillment partners, shipping carriers, analytics providers, and other technology services.

Third-party services may operate under their own terms, privacy policies, security practices, and legal responsibilities.

Where you access an external service or website, you should review its applicable terms and privacy information before using it.

The availability of a third-party link or service does not mean that all of its policies or practices are controlled by serenoviq™.

Website Changes, Interruptions & Updates

We may update, maintain, modify, suspend, or discontinue website content or features when reasonably necessary, including for maintenance, technical improvements, operational changes, or security reasons.

We aim to keep the website useful and accessible, but we do not guarantee that access will always be uninterrupted, error-free, or completely secure.

Some features may become temporarily unavailable or may change as the store develops. We may also correct inaccurate information or update content when needed.

Website Availability & Limits of Liability

To the fullest extent permitted by applicable law, the website is made available on an “as available” basis. We do not guarantee that every website feature will always be accessible, uninterrupted, error-free, or completely secure.

To the extent permitted by law, serenoviq™ and Guangzhou Chuangshanyuan Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting solely from website use where such liability may lawfully be limited.

These provisions apply only to the extent permitted by the laws governing the relevant circumstances.

Restriction or Suspension of Access

We may reasonably restrict or suspend access to the website where we believe a user has engaged in fraud, security abuse, prohibited conduct, unlawful activity, or a material violation of these Terms.

Any action taken will be subject to applicable law and the circumstances of the issue. Where appropriate and permitted, we may take steps to protect website security, store operations, and other users.

Restricting access to website features does not remove any statutory rights or remedies that cannot lawfully be restricted.

Changes to These Terms of Use

We may revise these Terms of Use to reflect changes in website features, security requirements, store operations, services, or applicable laws.

When revisions are made, the updated version will be published on this page, and the “Last updated” date will be adjusted accordingly.

We encourage you to review this page periodically so you can stay informed about the conditions governing website access and use.