When This Policy Applies

This Privacy Policy explains how Guangzhou Chuangshanyuan Technology Co., Ltd., doing business as serenoviq™ (“serenoviq™,” “we,” “us,” or “our”), handles personal information in connection with serenoviq.com and related store services.

It applies when you browse our website, make a purchase, contact Customer Care, use an account feature where available, or otherwise communicate or interact with our store.

This policy should be read alongside any notices or choices presented to you when using particular store features or services.

Types of Personal Information We May Collect

Depending on how you use our store, the information we collect may include:

• Your name, email address, telephone number when provided, billing address, and shipping address.
• Account details and preferences when account features are used.
• Order records, transaction details, returns, refunds, and customer-support communications.
• Device, browser, network, and approximate location information that may be derived from your IP address.
• Information collected through cookies and similar technologies.
• Details you voluntarily provide when you contact us or submit a request.

Payment-card details are processed by authorized payment providers. serenoviq™ does not store complete credit-card or debit-card numbers on its own systems.

How We Use Personal Information

Personal information may be used for legitimate store and service purposes, including:

• Processing purchases, fulfilling orders, and arranging delivery.
• Sending order confirmations, shipment notices, and tracking updates.
• Responding to questions and managing customer-support requests.
• Reviewing returns, processing refunds, and handling order-related issues.
• Detecting potential fraud, protecting accounts, and maintaining website security.
• Operating, troubleshooting, and improving store features and performance.
• Meeting legal obligations and maintaining necessary business records.
• Sending marketing communications where permitted by applicable law and, where required, with your consent.

The information used will depend on the service you request, the way you interact with the store, and the requirements that apply to the transaction or communication.

When Information May Be Shared

We may share relevant information when reasonably necessary to operate the store, provide requested services, protect our operations, or comply with applicable legal requirements.

Depending on the circumstances, recipients may include:

• Shopify and other providers supporting our online store.
• Payment processors and financial service providers involved in transactions.
• Fulfillment partners, shipping carriers, and logistics providers.
• Technology vendors, website analytics services, and marketing providers.
• Professional advisers and public authorities where disclosure is legally required or otherwise permitted.

Relevant information may also be disclosed in connection with a proposed or completed business reorganization, acquisition, financing, sale, or similar transaction, subject to applicable law.

Information is shared according to the needs of the relevant activity and the responsibilities of the parties involved.

Cookies & Similar Technologies

Our store may use cookies and similar technologies to support essential website functions, remember preferences, understand how visitors use the site, improve performance, maintain security, and support advertising or measurement activities where permitted.

Depending on the tools available in your region and on our website, you may be able to manage certain technologies through a cookie banner, privacy-choice interface, or your browser settings.

Disabling some cookies through browser settings may affect the availability or functionality of certain website features. Essential technologies may still be necessary for core store operations.

Data Retention & Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy. The period may depend on order fulfillment, transaction records, customer-support needs, dispute handling, fraud prevention, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed completely secure. Although we take reasonable steps to protect information, absolute security cannot be promised.

Privacy Rights and Available Options

Depending on your location and the laws that apply, you may have rights concerning your personal information. These rights may include the ability to request:

• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of certain personal information.
• Portability of information in applicable circumstances.
• Restriction of, or objection to, certain processing activities.
• Withdrawal of consent where processing relies on consent.
• Review or appeal of certain privacy-related decisions where such rights are provided by applicable law.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before completing a request.

If you receive promotional emails from us, you can unsubscribe using the unsubscribe link included in those messages. Unsubscribing from marketing emails does not necessarily stop essential communications about an existing order or other service-related matters.

Children's Privacy

Our online store and checkout are not intended to knowingly collect children's personal information in violation of applicable law. We do not knowingly collect such information where doing so would be unlawful.

If you believe that a child has provided personal information to us in circumstances where collection is not permitted, please contact us so the concern can be reviewed and appropriate steps can be considered under applicable law.

International Processing of Information

Our company, customers, and service providers may be located in different countries. As a result, personal information may be processed or stored outside the country in which you live.

Where applicable law requires safeguards for international transfers, appropriate measures are used as required by those laws.

The privacy protections and legal requirements that apply to information may vary depending on the countries involved and the circumstances of the processing.

Third-Party Websites & Services

Our store may rely on third-party services, including Shopify, payment processors, logistics providers, analytics tools, and other service partners, to support shopping and order-related activities.

Those providers may process personal information under their own privacy policies, terms, and legal responsibilities. Their practices may differ from ours.

Where you interact directly with a third-party website or service, we encourage you to review the relevant provider's privacy information to understand how that service handles your data.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in store operations, technology, service arrangements, legal requirements, or regulatory expectations.

When the policy is updated, the current version will be published on this page with a revised update date. We encourage you to review this page periodically to stay informed about our privacy practices.